Choose your repair services, add them to your cart and complete Repair Order Details at checkout. Payment for repairs is collected when you place your order. Shipping both ways is the customer’s responsibility.

Choose the carrier of your choice and pay for shipping to Next Step Shoe Repair, as well as a prepaid return shipping label. You are responsible for including a correct, fully paid return label in your package.

Print and include your order confirmation. For multiple orders within the same package, include each order confirmation and clearly identify which items belong to each order. Write the order number—or all order numbers—on the outside of your package. See How It Works and the shipping answers below for packing and label requirements.

Yes. List every item and its selected repair services in the checkout Item and Repair List, including each pair in a bundle. Label your items with the same numbers.

Include a printed order confirmation in each package. If you split one order across several boxes, put the same order number on every box and note which items each box contains.

Use a secure shipping bag or sturdy box suitable for its shape, value and your carrier's requirements. It is recommended to use a box for items that need protection from crushing. Please note that we are not responsible for any damages during transit.

Include your printed order confirmation and prepaid return label within your package. For multiple orders within the same package, include each order confirmation and clearly identify which items belong to each order. Write the order number—or all order numbers—on the outside of the package. Send both shoes for a pair unless otherwise advised.

Send only the items being repaired and components needed for the requested work. Empty all pockets and compartments. Do not include original shoeboxes, dust bags, shoe trees, or personal belongings. We are not responsible for any items other than the item itself being repaired. We are not responsible for any lost, stolen or damaged packages in transit. Please contact your shipping carrier should such an event arise.

Customers pay all shipping costs to our shop and back to their return address. Repair prices do not include shipping.

Pay for your repairs at checkout, then choose and pay your carrier to send your items to us. Include a valid, suitable prepaid return label inside your package. If your prepaid return label is correct, no shipping payment is due to our shop.

We only bill return shipping if your prepaid return label is missing, incorrect, expired, underpaid or otherwise unsuitable. We will first ask for a corrected label or email a separate invoice with a secure payment link for the confirmed return-shipping charge. That invoice must be paid before we send your items back.

You remain responsible for return shipping even if you decline repairs or an item cannot be repaired. See the return-label and declined-repair answers below for details.

We strive to provide a fast turnaround, and our standard turnaround time is anywhere between 1-3 weeks. This timeline may vary slightly depending on the complexity of the repair or if specialized materials need to be ordered.

We work on a vast range of brands, from everyday casual footwear, work boots and dress footwear to high-end luxury fashion labels. No matter the brand or item, we use premium materials to bring your items back to life.

Yes! We strip away old, failing adhesives, clean the surfaces, and professionally bond the sole with a waterproof sealant. If the sole is worn out entirely, we can also perform a full re-sole.

Yes! We offer seamless orthopedic build-ups using high-density, lightweight EVA foam to match your exact measurements. We strongly recommend a prescription from your physician to ensure precise specifications, but it is not required.

Measurement Policy: Please note that the customer is solely responsible for the accuracy of the measurements provided to our facility.

You can contact us or submit an inquiry which will allow you to upload clear photos and a description. Our master cobblers will inspect the digital images and respond to you with a recommendation before you ship them out to us.

Absolutely! We can professionally clean and restore footwear, leather goods, handbags and accessories as an individual service.

We offer professional cleaning, conditioning, and stain-removal services for a wide variety of footwear materials including leather, patent leather, suede and nubuck, canvas and fabric and exotic skins.

Note: Certain limitations may apply depending on the item, severity of the stains and/or structural damage. If you are unsure, please feel free to send us an inquiry along with clear photos of your items so our team can best assist you before you mail them in.

We stand behind our craftsmanship with customer satisfaction. We guarantee a 90-day warranty covering repair defects only; regular wear and tear is excluded.

While we stand behind the excellence of our work, we ask that you inspect your item upon return and notify us of any concerns within 7 days of receipt.

While we don't have a formal, automated expedited checkout option, we handle requests on a case-by-case basis. We ask that you contact our customer service before shipping your items if you need them by a strict deadline. We will make every reasonable effort to accommodate your needs.

Yes, you can bring in your items during business hours. No appointment is required.

Ask your carrier for a return label suitable for use after repairs are completed. Do not use a second ordinary shipping label dated for the day you send your items. Confirm validity and any expiration with the carrier.

The return label must ship FROM Next Step Shoe Repair, 203 Baltimore Pike, Bel Air, MD 21014, TO your correct recipient name and full return address. Include the printed prepaid label inside your package and keep a copy and tracking number.

You are responsible for the carrier, service, correct address, readable and valid label, accurate packed weight and dimensions, sufficient postage, and any insurance or signature option you select. We check labels against the finished package before dispatch. If the label is incorrect, expired or underpaid, we will ask for a corrected label or payment for return shipping before sending the items. Customers cover additional carrier charges or repeat shipping caused by customer-provided errors; we remain responsible for errors we introduce.

In the event your return packaging or weight changes, your original label may not be suitable. You may instead email us a label after we provide the final packed measurements, or ask us to arrange separately billed return shipping.

We strongly recommend to use tracked shipping in both directions and choose insurance or declared-value protection appropriate for your items. Check your carrier's coverage, exclusions and signature options; coverage is not automatically equal to the item's replacement value. Keep receipts, tracking and proof of value.

Next Step Shoe Repair is not responsible for loss, theft, misdelivery, delay or damage caused by the carrier during either the shipment to our shop or the return shipment, including carrier delivery issues after dispatch.

If there is a shipping problem, contact the carrier promptly and notify us with your order and tracking numbers. You must initiate or coordinate the claim with your label provider or carrier. Coverage and reimbursement are determined by the carrier or insurer.

We assess items upon arrival. If a selected repair cannot be completed or different work is needed, we will contact you before proceeding. Additional work or charges require your approval. If further charges apply, a separate invoice will be sent with a secure link for the additional payment prior to the repair.

If you decline repairs, cancel before or after work begins, or an item cannot be repaired, you are still responsible for return shipping fees. Please provide a suitable prepaid return label or pay the separate return-shipping invoice before dispatch. Carrier postage already used is not refunded by our shop.

Refunds will be made for repair services only when cancellation was submitted prior to any work being performed. If you request cancellation after work has begun, refunds are not eligible.

Copyright © 2026 Next Step Shoe Repair / Next Step Footwear and Accessories. Rights are reserved in our original website text and other protectable content that we own. Third-party content and trademarks remain the property of their respective owners. Do not copy or commercially reuse protected content without permission, except where permitted by law.

Brand names identify items we service; their appearance does not imply sponsorship, endorsement or an authorized relationship. Service illustrations, including generated images, explain our offerings and are not evidence of a completed customer repair. Actual results vary with materials, wear and item condition.