1. Choose Services & Complete Checkout

   • Choose your services, add them to your cart, and complete the Repair Order Details form at checkout. Payment for repairs is collected when you place your order. Shipping is not included.

2. Print Your Confirmation & Pack

   • Include your printed confirmation and a suitable prepaid return label. Number each item to match your checkout list if multiple items are included in the same package and write your order number on the package. Send only items and components needed for repair.

3. Ship Your Items

   • Send your securely packed items to Next Step Shoe Repair, 203 Baltimore Pike, Bel Air, MD 21014. Choose and pay your preferred carrier, use suitable protective packaging and keep your tracking number.

4. We Assess, Repair & Return

   • We match your items to your order and assess the requested repairs. Additional work requires your approval. We return your items using your suitable prepaid label. If it is missing or unsuitable, we request a corrected label or email a separate return-shipping invoice with a secure payment link. Pay that invoice before dispatch. We add no shipping handling fee or markup.

Customers cover shipping both ways, including if repairs are declined or cannot be completed. You are responsible for correct return-label details and postage. Read our FAQ shipping and repair policies for more information.

Questions about choosing a service? Use the inquiry form below.